Tips to Help Ensure a Smooth Billing Process
1. Please give us complete health insurance information when you check in for your appointment or service.
In addition to insurance cards and authorization forms, we may ask for a driver's license or other identification. We request this information from you not only to ensure that your records are always up to date, but also to protect you or your family member from any potential medical identify theft.
2. Please understand and follow the requirements of your health plan.
Be sure to know your benefits and obtain proper authorization for services. Many insurance plans require patients to pay a co-payment or deductible amount that may be due at the time of registration, at the time of service or discharge from the hospital. You are responsible for paying co-payments required by your insurance provider, and Day Kimball Hospital is obligated to collect all co-payments. Please come to your appointment or service prepared to make your co-payment.
3. Please respond promptly to any requests from your insurance provider.
Insurance benefits are the result of your contract with your insurance company. We are a third-party to those benefits and may need your help with your insurance. If your insurance provider has not paid us after a reasonable time and has not responded to our attempts to resolve payment on your behalf, the amount owed may become your responsibility.
4. If you have a balance due on a bill, please make timely payments.
Our goal is to keep your account with us in good standing and your assistance by making timely payments in full or agreeing to acceptable payment plan terms is critical in helping us to achieve that goal.
5. Call us if you have any questions or concerns about a bill.
For questions about a Day Kimball Hospital bill, contact the Day Kimball Hospital Patient Financial Services Department >
For questions about a Day Kimball Medical Group bill, contact the Day Kimball Medical Group Central Business Office >
6. Learn more about our payment plans and financial assistance program >
See a list of insurance companies DKH participates with >
December 22, 2017
CONGRESS MUST PASS MCKINLEY-THOMPSON BILL (H.R.4392) AND BLOCK $1.6 BILLION IN CUTS TO 340B HOSPITALS
What is 340B?
Congress created the 340B...
October 6, 2017
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June 12, 2015
Full confession. The graphic included with this post took about a dozen rounds of revisions to finalize – and we work in health care. Candidly, we’re hoping (but not 100 percent convinced) it helps...
May 27, 2015
Commercial insurance biller named Day Kimball Healthcare Employee of the Month
The people in a hospital’s billing department are not always the most popular, but what most may not know is that...
February 25, 2015
Understanding how your health insurance works has become complicated; in particular, knowing when the insurance company pays and when you do. For many of us there’s the worry with each visit, “Will...
November 10, 2014
One important and positive way that health care is changing is that it's moving from a "sick care" model to a "well care" model. What does this mean? Well, in years past, most health care was...