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Amanda Miller Named Chief Experience Officer at Day Kimball Healthcare

June 28, 2018

Amanda Miller has been named Chief Experience Officer (CXO) at Day Kimball Healthcare (DKH), a nonprofit community hospital and healthcare system serving Northeast Connecticut and nearby Massachusetts and Rhode Island.

Miller has been serving as the Director of Strategic Operations since October 2017. As Chief Experience Officer, Miller will serve as a catalyst for change by acting as an internal voice of the patient population, from a holistic perspective, and will lead the efforts in improving patient experience and engagement by aligning DKH’s mission and core values with the organization’s culture.

“I am delighted to be back in my hometown to make a positive impact on the patient experience,” Miller said. “A stellar patient experience is essential to the overall healing experience, and also improves care, patient safety and clinical and financial outcomes. DKH patients deserve the very best and we have developed a strategy to ensure our patients’ needs are consistently met. I am grateful to be given the opportunity to do that for the community that raised me,” Miller said.

Miller brings 12 years of healthcare experience to Day Kimball. Prior to this position she was an instructor at the University of Connecticut (UCONN) School of Medicine where she taught first year medical and dental students the knowledge, skills, values, and attitudes needed to interact with patients and families through the Principles of Clinical Medicine and Delivery of Clinical Care programs.

“Amanda brings a wealth of experience in strategy, operations and process improvement to our organization,” said DKH President and CEO Anne Diamond. “She will play a crucial role in operationalizing the patient experience mission by orienting and coaching our employees and medical staff, and providing tools to identify and act on opportunities where improvements can be made.”

Miller is a graduate of Quinebaug Valley Community College (QVCC) with a degree in Liberal Arts, and graduated Magna Cum Laude from UCONN with a bachelor’s degree in Political Science. Miller also holds a master’s degree in Public Administration from UCONN. She’s a native of Putnam and was born at Day Kimball Hospital. Miller serves on the Board of Directors at QVCC, and is a member of the American College of Healthcare Executives, as well as the UCONN Department of Public Policy Alumni Committee. Miller lives in South Windsor, CT with her fiancé, Nicholas.

 

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