Hospital Visitor Information

***Day Kimball Healthcare is observing a number of visitation restrictions at Day Kimball Hospital, Day Kimball Medical Group, and Day Kimball Healthcare Center locations due to the ongoing pandemic.

DKH's current visitation restrictions can be viewed here >

***PLEASE NOTE: The hours listed below may not be applicable during this time of restricted visitation.

At Day Kimball Hospital, whether you are a patient or visitor, we strive to make your visit a pleasurable one. To help ensure a positive experience, please review the information and guidelines below prior to your visit.

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Important Phone Numbers
Visiting Hours & Parking
Visiting Guidelines
Cafeteria and Hospitality Cafe
Gift Shop 
Visitor and Emergency Management Communication System
Wireless Internet Access (WiFi) for Guests
Smoking Policy

Important Phone Numbers

Main Switchboard 860-928-6541 or 860-774-3366
Gift Shop 860-928-6541, ext. 2310
TTY Dial 711 and provide any of the numbers above you wish to call to be connected via TTY.

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Visiting Hours & Parking

It is recognized that visits to patients by friends and family are a desirable part of the patient's therapy. Visitors, therefore, are cordially welcomed. Regulations on visiting are also necessary. The purpose of these regulations is to ensure that the visit is beneficial to the patient and does not interfere with patient treatment or hospital operations.

Free Parking
Free and secure parking is available to all Day Kimball patients and visitors. Our parking lots are adjacent to the main, emergency and professional building entrances and are well-lit overnight.

Entrance Hours
Main Entrance (Entrance A)

Use this entrance Monday – Friday from 6:00 a.m. to 5:00 p.m.; Saturday – Sunday from 7:00 a.m. to 12:00 p.m. noon. For those visiting outside those hours or on holidays, please enter the hospital via the Emergency Department (Entrance E).

Visitor Entrance (Entrance E)
Visitors can use the Emergency Entrance (Entrance E), 24/7 for emergency services. Access when all other entrances are closed. 

Medical/Surgical Inpatient Unit
Visiting hours are from 12:00 p.m. noon to 8:00 p.m.

Pediatric Patients
Parents or guardians may visit at any time at the discretion of the nurse in charge. Siblings may visit during regular hospital visiting hours, 12:00 p.m. noon to 8:00 p.m. at the discretion of the nurse in charge. Children must be free of signs or symptoms of infection.

Intensive Care Unit
One visit of ten minutes duration will be allowed to two immediate family members at a time, every hour on the hour, from 12:00 p.m. noon to 8:00 p.m. In accordance with intensity of care required, this may be subject to change at the discretion of the ICU Charge Nurse.

Maternal Child Health
The Birthing Center is a secured unit. Visitors are admitted through a controlled access at the main door of the Birthing Center. Except for siblings of the baby, visitors must be 12 years of age or older. It is preferable that the baby not be handled by visitors, but if anyone does touch the baby, they should first wash their hands.

During Labor and Delivery:
Ordinarily, two persons of the patient's choice are allowed in the Birthing Room with the laboring woman. Additional persons may be allowed at the discretion of the nurse or physician/midwife.

Recognizing that birth is a highly personal and individual experience for a woman, and that she should be encouraged and allowed to have whomever she chooses for support, privacy of other patients and the size of the Birthing Center may at times dictate limiting number of visitors at one time to a given Birthing Room.

The laboring woman may choose to exclude certain visitors from her Birthing Room and measures will be taken to help her do so, including, if necessary, the use of security personnel.

After Delivery of the Baby:
The father of the newborn or the laboring woman's significant other is not considered a visitor and may remain at any time.

Grandparents, brothers and sisters of the baby may visit anytime. Before children go into the room, they must first be seen by a nurse on the unit to visually screen them for obvious symptoms of infection. If there are obvious symptoms of infection, children must be excluded from direct contact with the baby.

For all other visitors, visiting hours are 12:00 noon to 8:00 p.m.

Gynecological Surgery Patients at Hale Medical Pavilion
Parents, spouse, and children of the patient may visit anytime from 7:00 a.m. to 11:00 p.m. Other visitors (must be 12 years of age or over) may visit from 12:00 noon to 8:00 p.m.

Behavioral Health Inpatient Unit
Visitors are limited and prior arrangements must be made with the patient. For those who have made prior arrangements, visiting hours are 7:00 p.m. to 8:00 p.m. or by special arrangement. All visitors must check in at the reception desk in the lobby at the Visitor's Entrance (Entrance D). To protect the patients' confidentiality, visitors should announce their own name rather than stating the name of the patient when requesting visitation to the Behavioral Health Inpatient Clinic. Only family and friends determined by the patient and the treatment team to be significant to the patient's well being and recovery may visit the patient during his/her psychiatric admission. The charge nurse may restrict the number of visitors permitted on the unit at any time for safety and therapeutic reasons.

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Visiting Guidelines

Patient Information
Visitors can obtain a patient's room number at Visitor Information Desk. 

Number of Visitors
Patients may have only two visitors at any one time during their hospital stay. Exchange of visitors is permitted during the visiting hours, except in the ICU. In the ICU, only two immediate family members are allowed to visit each hour, for ten minutes.

Children are permitted to visit patients on the Medical/Surgical area, adult patients on Pediatrics, and the Psychiatric Unit (for children visiting PIP: see PIP visitor policy). Children under 12 years of age must be accompanied by an adult. Siblings under 12 years of age of pediatric patients may visit during regular visiting hours (12:00 noon to 8:00 P.M.), if accompanied by an adult.

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Cafeteria and Hospitality Cafe

The cafeteria serves a varied menu of healthy and delicious foods. Breakfast is served from 6:30 a.m. to 8:15 a.m., lunch from 11:30 a.m. to 1:15 p.m. and dinner from 4:30 p.m. to 6:15 p.m. 

The Hospitality Cafe also offers light fare, including salads, soup and sandwiches, Monday through Friday, 8 a.m. to 4:30 p.m..

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The Shop at Day Kimball Hospital 

The Shop, Day Kimball Hospital's gift shop, is open 9:00 a.m. to 4:00 p.m. Monday through Friday and occasionally in the evening. 

The Shop has a wonderful selection of unique and seasonal gift items. Purchases at The Shop are tax free and complimentary gift wrapping is offered with each sale. All proceeds go directly to the Day Kimball Hospital Woman’s Board general fund and ultimately help to purchase medical equipment for the hospital.

The Shop is operated and managed solely by a dedicated group of volunteers. If you are interested in volunteering some time (you need not be a Woman’s Board member to volunteer) you may contact Janet Johnson, Volunteer Services Coordinator for Day Kimball Hospital at (860) 928-6541 ext. 2279.

Learn more about the Woman's Board >

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Visitor and Emergency Management Communications

Day Kimball Hospital uses MitchellTrac, a visitor and emergency management solution built on Real-Time Location System (RTLS) smartphone technology, which enables the Hospital to meet federally mandated regulatory standards for visitor management, security, and emergency communication. This system allows hospital administration to know who is coming into the hospital and the reason for their visit in real-time, adding an extra layer of protection to keep patients, visitors, and staff safe.

Upon arrival to the hospital, patients, visitors and vendors will receive a badge to wear while on Day Kimball Hospital premises. The system also allows security officials to utilize real-time communications to all those on the campus during an emergency through smartphones. 

Smartphones that send a signal through an existing Wi-Fi connectivity will allow active emergency messages togo out to patients, visitors, and first responders, providing important information that’s immediate. Real-time location features can also be activated during an emergency on campus.
Read more >

View answers to Frequently Asked Questions (FAQs) >

Wireless Internet Access (WiFi) for Guests

Wireless Internet (Wi-Fi) service is provided for patients and their families. This service is available throughout most areas of the main hospital campus in Putnam and selected other locations. To connect, look for the “dkh_guestnet” wireless connection, which should automatically appear on your Wi-Fi connected device. 

Please note: Once connected, you will be presented with a page to register your smart device to receive communications from Day Kimball and/or emergency responders in the event an emergency occurs while on Day Kimball Hospital premises. You'll also have the opportunity to review the Acceptable Use Policy and an agreement page. To reach the Internet, you must agree to the Acceptable Use Policy by clicking on the ACCEPT button.

Read the DKH Guest Wireless Acceptable Use Policy >



The hospital is protected by members of our trained professional security staff, on duty and at your service 24 hours a day, seven days a week. Our Safety/Security Department provides traffic control, parking assistance, and general security throughout the facility, and on hospital grounds.

All jewelry and money, except for small change for miscellaneous purchases, should be left at home. The hospital shall not be responsible for loss to items including documents, cash, dental work or dental prosthetics, eyeglasses, credit cards, hearing aids, and items of unusual value or size that have not or can not be placed in the Hospital safe.

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Smoking Policy

Day Kimball is a smoke-free facility to ensure a healthy environment for our employees, patients and visitors. There are designated smoking areas outside the hospital.

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