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Day Kimball Healthcare Names Heather Crouch, Phlebotomist, Employee of the Month for March

April 11, 2018
Heather Crouch, phlebotomist for Day Kimball Healthcare’s Laboratory and Blood Draw Services department, has been named employee of the month for March by Day Kimball Healthcare (DKH).

Crouch began her career in phlebotomy six years ago with the American Red Cross before joining DKH in 2015. As a phlebotomist, Crouch draws blood samples from patients and assists in central processing and registration at DKH’s blood draw locations at the Day Kimball Healthcare Centers in Danielson, Putnam and Plainfield. Additional responsibilities include training new staff at the hospital, providing coverage for the lead phlebotomist and traveling phlebotomy staff, as well as patient draws in their homes and at nursing homes.

According to Crouch’s supervisor, Director of Laboratory Services and Diagnostic Imaging, Patti Bernier, “Heather is a model employee who does so much more for our patients than draw their blood. She connects with patients and makes them feel comfortable in the lab. She does not hesitate to step in to help when the lab is busy, whether or not the task is within the scope of her responsibilities. She never has to be asked and is a pleasure to work with. She deserves this recognition and I’m very proud of her and the department.”

In response to being named employee of the month, Crouch said, “I am so excited and very happy to be acknowledged for my hard work. I go above and beyond what my job entails and I really appreciate being the recipient of this award. I am proud to be recognized by Day Kimball for all that I do.”

When asked what she likes most about her job, Crouch said, “Most of the people I work with are family to me. The reason I love coming to work is the awesome staff that I work with in the lab. They are the best part of my job.”

Crouch grew up in Mansfield, CT and currently resides in Storrs, CT with her dog, Keira. Crouch earned her phlebotomy certificate from Quinebaug Valley Community College in Danielson, CT. Crouch is proud of her upbringing and comes from a family whose parents have provided much needed foster care to more than a hundred children in need for more than 30 years. She is proud to have helped to improve the lives of so many children from all walks of life while in the care of her family.

PHOTO CAPTION: (l. to r.): DKH Chairman of the Board Joseph Adiletta, DKH President and CEO Anne Diamond, DKH Employee of the Month Heather Crouch, and Director of Laboratory Services and Diagnostic Imaging Patti Bernier at Crouch's Employee of the Month celebration, held March 27 at Day Kimball Hospital.

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The "A" rating places DKH in the top third of hospitals in the state and the nation for patient safety.

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