Patient Advisory Council
To provide our leadership with perspective and insight from the communities we serve, Day Kimball Healthcare formed the Patient Advisory Council in 2014. The Council is a by-invitation voluntary group of community members who are Day Kimball Healthcare (DKH) patients and reside in the 13-town region of Northeast Connecticut we serve. The Council is co-chaired by a member of the community and a member of DKH’s leadership team. Current co-chairs are Karen Osbrey, Owner, WINY 1350 Radio Station and Donald St. Onge, SVP, COO, CNO Day Kimball Healthcare.
What is the purpose of the Council?
DKH formed the council to provide us with community perspective and insight on the decisions being made about our business model and service delivery directly from our patients. As we transform into a medical services network focused on “well care” rather than “sick care,” we do not want to lose sight of what’s truly important, the patient. The Council will provide a forum for patients to influence our leadership’s decision-making process.
What is required of Council members?
After review of all applications submitted, the co-chairs make the final selection of council members based on forming a group that is representative both geographically and demographically of DKH’s patient and family community. There are approximately 25 members on the Council.
The Council meets approximately three to four times per year for a two-hour facilitated discussion. The dates, time and place of the meetings will be announced in advance to provide ample time for planning; depending on membership preferences they may be breakfast, lunch or dinner sessions. A minimum of one year commitment is required to participate in the Council.
What is discussed at meetings?
The purpose of the meetings is for Day Kimball to share information on healthcare service delivery including specific programs and services being offered by DKH. The discussion will not be focused on medical or wellness information and education. The topics selected will include where and how we deliver care, how we communicate with patients and how well we are providing easy access to professional, affordable, high quality care. We will frame the discussion in the context of what types of services are needed or desired in Northeast Connecticut, and how DKH is responding to the national, state and regional healthcare landscape. The overall goal is to share ideas on how to improve care and the patient experience.
Depending on the topic, the meeting format will vary including DKH administrative and clinical panels for town hall discussions; focus groups to provide specific feedback on defined subject; and formal presentations followed by open discussion on a subject.
How is information shared?
The key findings and insights from each of the meetings will be compiled into a report and shared with Council members and Corporators, and as appropriate with the community at large. It will include a recap of the discussion as well as how DKH is able to respond to observations offered by the Council.
How Can I Become a Member of the Patient Advisory Council?
To become a member, complete and submit the Patient Advisory Council Member Application.
December 21, 2012
Cheryl Livernoche, Unit Receptionist/ Patient Care Technician, Day Kimball Healthcare, is the organization’s December Employee of the Month.
PUTNAM, CONN. – Cheryl Livernoche...
December 13, 2012
PUTNAM, CONN. – In 2010, Medicare spent $19.4 billion on home health services. In the United States during 2011, 3.4 Medicare beneficiaries received home health services from over 11,900 agencies. By...
December 10, 2012
The American Red Cross will host a blood drive at Day Kimball Hospital on Friday, December 21, 2012 from 8:00 a.m. – 5:45 p.m. The drive will be located in the Hospital’s Robert H. Field Conference...
November 27, 2012
Michael Trudeau, plant maintenance plumber, Day Kimball Hospital, is Day Kimball Healthcare’s November Employee of the Month.
Michael Trudeau has been named employee of the...
November 5, 2012
Pauline Whipple, Hospice & Palliative Care of Northeastern Connecticut home health aide at Day Kimball Healthcare, is the organization’s October Employee of the Month. PUTNAM, CONN. -...
October 29, 2012
October 30, 2012 | 8:50 a.m.
Day Kimball Healthcare Practice, Department and Service Reopening Update
PUTNAM, CONN. – All Day Kimball Healthcare practices, departments and services that were...
October 11, 2012
Day Kimball Healthcare Turns to SCI Solutions to Connect with their Community Physicians
Rules-based scheduling and improved communication outside the hospital are expected to boost hospital...
October 10, 2012
Day Kimball Healthcare would like to assure patients in Northeast Connecticut that none of our practices or affiliated physicians have used the medication linked to the nationwide meningitis...
October 9, 2012
Steven and Marjolaine Townsend of Brooklyn, Conn. are shown holding a rendering of the new “Townsend Emergency Medical Center” at Day Kimball Hospital; with (l-r) Donald St. Onge, DKH COO, Dr. Steven...
September 26, 2012
Patricia Urban, housekeeping, Day Kimball Healthcare, is the organization’s September Employee of the Month. PUTNAM, CONN. – Patricia Urban has been named employee of the month for...