Cindy Rondini, lead patient services representative (PSR) for Day Kimball Healthcare’s outpatient behavioral health department, has been named employee of the month for December by Day Kimball Healthcare (DKH).
Rondini, who has been in the healthcare field since 1995, began working for DKH in February 2017. Prior to joining DKH, she worked as a certified nursing assistant with dementia patients for over twenty years and held a managerial position at an assisted living facility. In her role as lead PSR, Rondini is responsible for clerical duties, processing insurance, as well as daily operations of the front desk.
According to Rondini’s supervisor, Peter Neal, Ph.D., LPC, director, behavioral health, Day Kimball Healthcare, “Cindy has been the driving force behind the operations of our outpatient behavioral health center. We are able to see more patients and manage more clinicians’ schedules than we have in several years due to her organizational skills and leadership with the front office staff. Cindy brings an upbeat and enthusiastic energy, which is appreciated by patients and their families, as well as her colleagues. She is an advocate for our patients, working with our patient accounts personnel and insurance providers to make sure patients can afford their treatment and get their needs met. We are lucky to have her.”
In response to being named employee of the month, Rondini said, “This recognition is beyond amazing. Words cannot describe how happy this achievement has made me.”
When asked what she likes most about her job, Rondini said, “I love being able to help others. I also enjoy learning new things.”
Originally from New Britain, Connecticut, Rondini currently resides in Brooklyn, Connecticut with her husband John. She has two children, Shawn, 23 years-old, from Bristol, Connecticut and Elizabeth, 20 years-old, from Waterbury, Connecticut.
Day Kimball Healthcare’s employee of the month program is sponsored by Foxwoods Resort Casino in Mashantucket, Connecticut. “The Mashantucket (Western) Pequot Tribal Nation and Foxwoods Resort Casino has been focused on taking care of the people that serve within our community, and we appreciate everything Day Kimball Healthcare does,” said Foxwood’s Director of Sponsorships and Partnerships Roy Colebut-Ingram. “Supporting meaningful employee recognition programs like that at DKH is just one way that we feel we can express our appreciation.”
PHOTO CAPTION: (l to r): Andre Bessette, Ph.D., Clinical Psychologist and Supervisor, DKH Behavioral Health, Janice Thurlow, DKH Board of Directors Interim Chairman, Cindy Rondini, DKH Employee of the Month, Peter Neal, Ph.D., LPC, DKH Director of Behavioral Health, Joseph Adiletta, DKH Interim President, at Rondini’s Employee of the Month celebration, held December 17 at Day Kimball Hospital.