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Day Kimball Healthcare's Hospice & Palliative Care of NECT Receives National Patient Satisfaction Award

December 3, 2018


Hospice & Palliative Care of Northeastern Connecticut, a service division of Day Kimball Healthcare, was honored with a 2018 Patient Satisfaction Award of Distinction by Fazzi Associates, A Medicare and Medicaid Services (CMS)-approved administrator of the Hospice CAHPS (Consumer Assessment of Healthcare Providers and Systems) Survey.

The Hospice CAHPS Award of Distinction is presented annually to hospice organizations in the top 25 percent of Fazzi’s National Patient Satisfaction Database. Hospice organizations from around the U.S. that are recipients of this prestigious award are considered leaders in their field, according to Fazzi.

“I am extremely proud and humbled having received this honor,” said Renee Smith, Executive Director of Day Kimball Healthcare at Home. “Our dedicated team is continually assessing and improving the quality of care we provide to our patients and caregivers. Receiving this award validates the exceptional care shown by our staff and supported by our leadership.”

Award criteria were based on scores obtained from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for 2017, which is designed to measure the experiences of people receiving home health care from Medicare-certified home health agencies. Based on a comparative analysis of survey results for “Overall Satisfaction” and “Likelihood of Recommendation,” Hospice & Palliative Care of Northeastern Connecticut has been ranked in the top 25 percent of hospice organizations nationwide.

Fazzi Associates recognizes these agencies as national best practice organizations, having demonstrated superior performance in caregiver satisfaction. National best practice agencies, like Hospice & Palliative Care of Northeastern Connecticut, have excelled in one of the most important measures of their quality program – the one-on-one care provided to patients and their families.

“Knowing that our community recognizes the compassionate care our hospice and palliative care program provides throughout Northeastern Connecticut is truly rewarding,” said Anne Diamond, CEO and President of Day Kimball Healthcare. “We at Day Kimball Healthcare value the quality of care we provide to our patients and families. We look forward to continuing to provide the specialized care our patients and community require.”

Hospice & Palliative Care of Northeastern Connecticut is a program of Day Kimball Homecare, a Medicare certified home health care agency licensed by the state of Connecticut and accredited by The Joint Commission. Its mission is to enhance the lives of individuals and families through a personalized plan of care that meets physical, psychosocial, spiritual and emotional needs throughout the end of life.

For more information on Hospice & Palliative Care of Northeastern Connecticut visit daykimball.org/athome or call (860) 928-0422.

PHOTO CAPTION: (l to r:) Day Kimball Healthcare's Hospice & Palliative Care of Northeastern Connecticut Team pictured Elaine Marcheterre, Debra Marshall, Rachel Bamber, Bereavement Coordinator Suzon Warner, Gail Morin, Pastoral Care Coordinator Janet Johnson, Rev. Jonathan Scott, Medical Director, Dr. Joseph Alessandro, Alecia Fontaine, Susan Antonelli, Clinical Manager Kim Durand at Day Kimball Hospital on November 29.


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